Refund policy

Shipping & Returns Policy

To ensure the highest quality standards, every order is processed and prepared with extreme care upon purchase.

Shipping & Processing

• Crafting & Order Processing: To maintain our exceptional quality standards, every piece at Baikus is meticulously crafted and carefully inspected. While your order enters our system immediately, our high-precision production process typically takes 5 to 10 business days (and on rare occasions, up to 15 business days during peak seasons or promotional drops).
• Standard Shipping: Once your order has been carefully prepared and dispatched, transit time is fast, taking approximately 3 to 5 business days.
• Total Estimated Delivery: You can expect your package to arrive within 10 to 15 business days overall.

Shipping Rates

• Standard Shipping: €3.95 / $3.95.
• Free Standard Shipping: On all orders over €60 / $65.

Easy 30-Day Returns

Your satisfaction is our highest priority. If you are not completely in love with your purchase, you can easily return your items within 30 days of receiving your order (excluding personalized pieces and gift cards). Our return policy covers all items, including promotional and sale pieces.

How long does it take to process a return?

1. Inspection & Registration: Once your return package arrives at our warehouse, we will inspect it, register it, and send you a confirmation email.
2. Refund Timeline: Depending on your financial institution, it may take 3 to 7 business days for the credit to appear on your original payment method after processing.
3. Total Estimated Time: The full return and refund process takes approximately 3 to 4 weeks from the date you drop off your package.